Contact us.

Thank you for your interest in Medka. Our goal is to proactively provide the information that you might need.

Orders and General Enquiries.

We will keep you posted on your order status via e-mail. For example, when we ship your order, we will send you an e-mail informing you that your order has been shipped and provide information on how you can track your package.

If you do not find a satisfactory answer to your questions on our information page, or if you need further assistance, please contact us by completing the form on this page or via e-mail at support@medka.eu.

Our policy is to reply to all emails sent to us within 12 hours. We usually respond to emails within a couple of hours if we receive the email during our regular business hours.

To speak directly to us, you can call us at 0048 531 880 706. We are available Monday through Friday, 9 a.m. to 1 p.m. Central European Time (CET), excluding holidays.

Wholesale Enquiries

E-mail us at support@medka.eu to learn more.

General

The store is operated by Medka Marika Bury-Kubacka,  using the TAX (NIP) number 7922283679, REGON number 147050892,  with registered office at ul. Modrzewiowa 8, 37-500 Jarosław, Widna Góra, Poland

Contact




    FAQs

    Style and Fit

    What size am I?

    A size table has been prepared for each product, so as soon as you have identified your correct size, you can choose any garments from all of the collections! Size Chart, this way.

    Will you be offering more sizes?

    Yes. As we continue to grow, we will expand our range. For updates on new sizes, sign up to our newsletter.

    What if my size or color is sold out?

    We replenish our men and women’s scrubs as quickly as possible and aim to have them in stock all year round. Our limited-edition scrubs are ordered in small quantities and typically, stay on the site for a couple of weeks.

    Do you offer bespoke tailoring?

    We currently only offer free lengthening or shortening of  pants to allow you to decide the optimal length for your style. All you need to do is to indicate the length of pants you prefer (in the order note on the checkout page), measuring them from the crotch to the bottom of the pants, and we will take care of the rest. Please note that this service is not offered after shipment of the items, order completion may take up to 14 days, and that modified pants are not covered by the return and exchange policy.

    Washing Instructions

    What is the optimal washing temperature?

    We recommend washing our scrubs at 40°C, but they can also be washed at temperatures up to 60°C. Note, however, that when washing at such a temperature,  colors may lose their intensity faster and the scrubs may require ironing.

    Shipping and Payments

    What methods of payment do you accept?

    We process our payments via reputable payment processors. We accept a range of credit/debit cards, PayPal, BLIK and Google Pay, deferred payments and quick bank transfers. If you have any problems with an order, please email us.

    Where do I enter a promotional/discount code?

    You will have the opportunity to add a promotional code at the shopping cart stage, which is one step before heading to the checkout page.

    If you are having difficulty applying the code, double-check that the terms of the promotion are eligible for the items in your cart. If your code still does not work, get in touch with us.

    Can I use more than one promotion code on an order?

    Only one promotional code can be used per order. If you have multiple codes, we recommend you use the one that will give you the best deal.

    How do I check my orders?

    Sign, in, select ‘My Account’, then on your account page, select ‘My Orders’ from the options. This is where you can view your order and purchase history.

    How much is shipping?

    Standard shipping is FREE on orders above EUR 150. On orders under EUR 150, we ship to Poland at a flat rate of PLN 16. Orders to all other EU countries are shipped at the flat rate of EUR 15.

    How long does shipping take?

    Our standard shipping to Poland will arrive in 1-2 business days to most locations. Shipping to other EU countries will take longer. Once we dispatch your order, we will send you an e-mail with the tracking information.

    Where do you ship to?

    We currently ship to all EU countries.

    How will I know when my order has been shipped?

    Once your order has been shipped, we will send you an e-mail confirming the shipment. This confirmation e-mail will also provide you with the package tracking information.

    Returns and Exchanges

    What is your return and exchange policy?

    We accept returns and exchanges for any reason within 60 days of your delivery date. The items should be sent to the following address: ul. Strumykowa 13, 05-500 Piaseczno, Poland. Please include a note containing the order number and the word “return”. Items must be unworn and unwashed with tags attached, with no marks from makeup, deodorant, or other stains.

    How long will it take to receive my refund?

    From the time you send back your return, a refund will take 1-5 business days. Some banks will take additional time to credit the refund to your account.

    Embroidery

    Can I get an scrub embroidered?

    We currently do not embroider inscriptions but soon we will be able to embroider the inscription on each order.

    Birthday Reward

    When do I receive my 15% Birthday Coupon?

    You will receive your 15% birthday discount coupon on the first day of your birthday month. So for example, if your birthday falls on any day in January, you will receive your 15% birthday discount coupon on January 1st.

    How can I use my 15% birthday discount coupon?

    You will receive a birthday e-mail with a 15% discount coupon code that you can use when you buy new scrubs. Just copy your coupon code and apply it at the checkout. Your birthday coupon cannot be combined with additional promotions or discounts. Your 15% birthday discount coupon code will expire after 30 days.

    I forgot to include my birthday when I signed up. How can I add my birthday to receive my 15% birthday discount coupon?

    No problem, just email us.

    Updating…
    • No products in the cart.