Shipping and Returns

Product Delivery

Deliveries are carried out via courier companies in Poland and European Union countries to the address indicated in the order form.

If when placing the order it is not clear that the deliveries are free, you are obliged to cover the following delivery costs:
– on Polish territory – in the amount of EUR 4,
– to the regions of other EU countries – in the amount of EUR 15 (or its equivalent in other currencies).

You will be informed via e-mail about the status of the order.

When receiving the product(s), you should check whether the parcel has no damage caused during transportation and whether it complies with the order.

General Returns Policy

If you don’t like our products, we don’t deserve your money! You may return the products without giving reasons and without incurring any costs other than the average cost of delivery, by submitting an appropriate statement to the e-mail address: support@medka.eu within 60 days, from the date of taking possession of the product(s). During same term please send the product(s) at your own expense to our address: ul. Strumykowa 13, 05-500 Piaseczno, Poland. To meet this deadline, it is sufficient to return the product(s) before its expiry.

Please note, that you are liable for a decrease in the value of the product(s) as a result of using it in a way that goes beyond what is necessary to establish the nature and characteristics of the product(s).

We’ll make a refund using the same payment method that you used to make the payment.

Please note that we may withhold reimbursement of payments received from you until receipt of the unused product(s).

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