We will keep you informed about the status of your order via email. For example, if you place an order, once it is shipped, you will receive a confirmation email including tracking information for your package.

If you do not find a satisfactory answer to your questions on our information page or require further assistance, please contact us by filling out the form on this page or by email to support@medka.eu

It is our policy to respond to all emails sent to us within 48 hours. We usually respond to emails faster if we receive them during our regular business hours.

You can also contact us by phone: +48 733 277 798 from 9 a.m. to 5 p.m. during usual business days.