How can we help?

FAQ

Style & Size

What size do I have?

A size table has been prepared for each product, so as soon as you make sure that the size is yours, you can choose any elements from all collections! 

What if my color or size are sold out?

We supplement the Scrubs as soon as possible. Our limited editions are produced in limited quantities and are usually available on the website for several weeks.

Laundry & maintenance

Principles of scrubs and dresses

We recommend washing our clothing at 40 ° C (with the addition of disinfecting liquids if necessary) and reversed to the left. Also iron on the left at 100st. C.

In the case of intense and dark colors, we recommend washing with similar colors.

Delivery & Payments

What payments do you serve?

We make payments through reputable payment service providers. We accept debit/credit cards, Blik and Google Pay payments, deferred payments and fast transfers. In case of any problems with the order, please send us an email.

Where do I enter the rebate / promotional code?

You will be able to add a discount code in the basket before placing an order for selected scrubs. If you have problems using the code, it is best to carefully check whether the conditions of the promotional code you are trying to use work with products in the basket. If your code still doesn't work, please contact here.

Can I use more than one promotional code?

Only one promotional code will be allowed to order. If you have many codes, we recommend using the one that will provide the best offer. The codes do not combine with promotions on the site.

How can I check the status of the order?

We will notify you by e -mail about the entire order process. You will receive the first message after we receive your order, and the next one after completing it. You will also receive a link to track the parcel.

How much does shipping cost?

Free delivery applies from PLN 450. If shipping is not free, all orders in Poland will be sent at a fixed rate of PLN 16 packet and PLN 18 by courier. In the case of cash on delivery, the delivery cost is always added PLN 20. All orders to EU countries other than Poland will be sent at a fixed rate of 10 euros.

How long does delivery take?

Our standard continental shipping PL will reach most locations within 1-3 business days (except for preorder products, at which you will find information about the extended delivery time). After sending the order, we will send you an e-mail with information that allows you to track the parcels.

Where do you provide shipments?

We currently send to all EU countries.

How will I know that my order has been sent?

After sending the order, we will send you an e-mail confirmation of shipping. This email with confirmation also contains information about tracking the package.

Phrases and replacement of scrubs

What are the rules of returns?

You have the right to return our clothing within 30 days from the date of order without giving a reason. If it was purchased during the promotion, you have 14 days from the date of order. Please prepare the package and complete Return form

Returns are free when using https://szybkiezwroty.pl/pl/medka (shipping parcel machines).

Medical scrubs and medical clothing must be unwashed and unmoved and have labels attached. They also cannot contain traces of makeup, deodorant or other spots.

We do not receive parcels from parcel machines and parcels on delivery.

How long will it take to recover funds for the purchase?

You will receive funds for the purchase within 1-14 business days from our return. Some banks need extra time to return funds to your account.

What exchange to make?

If the ordered size or color turned out to be unsuccessful or for another reason you want to replace the goods purchased from us, you have the option for 30 days from the date of delivery of the parcel. 

  • Check the product availability on our website and contact us by e -mail or by phone to book it at tel. 733277798.
  • Send the product you want to replace by joining replacement form, And we will complete a new order and send it without additional fees.
  • Using the website https://szybkiezwroty.pl/pl/Medka You will send the product completely free.
  • Fill the empty fields on the return page, the size of the standard shipment for return, after completing the data, you will receive a return code to the e-mail address provided and in the SMS message, which should be placed on the return parcel and entered in the parcel machine at the time of posting.

Embroidery

Can I embroidery the inscription on Scrubs?

Yes! We make embroidery in the form of subtitles and a logo. Check on the product page what the visualization of your personalized product looks like!

Let's be in touch

Do you have any questions?